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Status Reporting to the Client

What Are We Trying to Accomplish?

What Are We Trying to Accomplish Have you ever read an email and gotten upset, thinking the person was being offensive and rude? Then, when you bring it up to a coworker, expecting them to agree, they took the email in a whole different meaning. Communication is hard. We don’t always say what we mean. […]
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Project_goes_bad

When Projects Go Bad

Most consulting work is project based.  Whether a consultant is in charge of a project or simply a member of the project team, he or she needs to know what to do when a project goes bad to help the client get back on track.  In this week’s podcast, we will discuss the various causes […]
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Change

Dealing with Resistance to Change

When a consultant begins working with a client, he can face significant resistance to the changes he has been hired to implement.  It becomes a balance of diplomacy and change management when this occurs.  In this week’s podcast, we will explore the types of resistance a consultant can face and some strategies for dealing with […]
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Specialist or Generalist

Should I Specialize or Generalize?

One of the age-old debates for a consultant is whether to specialize in certain industries or areas of study, or to be a generalist across many industries and/or technologies.  In this week’s podcast, we will discuss the advantages and disadvantages of each approach and discuss the balance between them. What are the areas of specialty […]
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Reporting Bad News to the Client can be sressful

Reporting Bad News to the Client

Fresh off of the last podcast on reporting status to the client, we thought we would delve in a little deeper with the concept of reporting bad news to the client.  There are definitely some dos and don’ts involved with this delicate situation and we will explain it from several vantage points. What are some […]
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Status Reporting to the Client

Reporting Status to the Client

One of the critical skills a consultant must have is the ability to communicate.  Those skills are put to the test frequently, but rarely as much as when the consultant reports project status to the client.  This week we will discuss some of the specific approaches a consultant should use when reporting status to the […]
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Getting organized is important for consultants

The Importance of Being Organized

Consultants often work with multiple clients at the same time.  Even when they work with a single client, they deal with a myriad of documents information and schedule issues.  In this week’s podcast we will discuss why it is imperative for one’s consulting career to be organized and to stay that way. Is it more important for […]
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Episode 50 - Looking Back at Consulting and Professional Services Radio

Looking Back – Looking Forward – Episode 50

Looking Back In this episode Lew and I look back over the previous 49 episodes of this podcast sharing some thoughts on the genesis of the program based on my narration of Lew’s Book, Consulting 101: 101 Tips for Success in Consulting and some of the recurring themes that have come up in our consulting […]
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Building a Professional Network

Developing a Professional Network

As a consultant moves further up the ladder in his or her consulting career, the ability to sell the firm’s services becomes more important.  It’s difficult to develop trusting relationships with potential clients without having spent time getting to know them.  In this week’s podcast we will discuss the importance of developing a professional network […]
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Consultants need to be prepared to give presentations

Public Speaking

In the course of a consulting career, sooner or later you will end up giving a speech or presentation to a group of people – and probably many more after that.  People who work in consulting and professional services increase their chances of success if they have sharpened their skills in public speaking.  In this […]
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Dining with the Client

Dining with the Client

We have discussed the importance of developing relationships with the client to become a client’s trusted advisor.  One of the most awkward of situations is when you finally have to sit down and enjoy a meal with the client.  In this week’s podcast, we’ll discuss some of the do’s and don’ts involved with dining with […]
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Clients always have a delicate balancing act to maintain between their firm and the client

Balancing firm standards with the client’s

Consultants are brought in by a client for many reasons and one of the key reasons is their expertise and methodology.  Most firms have their own standards and the consultant needs to develop a balance between following the client’s standards and the firm’s standards that the client may want to adapt. What are the types […]
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Don't get too comfortable at the client site

Being a Guest at the Client Site

The nature of consulting and professional services generally requires consultants to work at the client’s offices.  Even if it is not a full time commitment, meetings and part-time work often require the consultant to be at the client site.  When a consultant is on-site, it’s important to act with respect as though you are a […]
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Confidential_Firm_Information

Protecting the Firm

One of the most prominent aspects that we promote on this podcast is the need for consultants to be client minded.  And while it’s true that those of us in any professional services firm should strive to put the client first and dedicate ourselves to the client’s success, we should also make sure that we […]
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confidential_information

Protecting Client Confidentiality

In this weeks podcast, we  discuss the importance of protecting client confidentiality in a consulting and professional services environment. What are some of the ways that a client’s confidential information can be exposed? There is really any number of ways.  I once heard a story of a consultant who was privy to inside information of […]
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Consultants_Mentoring

Mentoring in Consulting

Consulting and professional services firms thrive by hiring top level high performers.  But it doesn’t stop there.  Once a consultant becomes part of a high powered team, he or she needs to continue to develop and learn.  There are few better ways to do that than to work with a mentor within the firm to […]
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